SWEPETY AI
Content & knowledge checklist

A blank working template. Answer what you know and leave unknowns open. Do not include passwords, keys, or private customer data. Keep the completed copy with your team and share it only through the agreed channel. This template does not create a contractual commitment.

1. Project / service and content owner

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2. Audience and languages

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3. Brand voice: three useful words

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4. Approved company description

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5. Products / services and approved descriptions

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6. Top customer questions and approved answers

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7. Relevant policies: links, owner, and last review date

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8. Opening hours and contact / escalation routes

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9. Terms, claims, or topics to avoid

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10. Source list: title, owner, version, approval status

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11. Public vs restricted material (categories, not confidential content)

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12. Sample conversation or page outline (anonymous)

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13. When the system must say it does not know

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14. Who reviews translations and factual claims?

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15. Content approval deadline and open questions

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16. Future update owner and review frequency

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